21.05.2008 - Charter Rating in Agency System Pro 2.2
The 2.2 version of the Agency System PRO allows charter customers to perform an online rating of the travel.
The "Welcome Back" function of the Agency System PRO 2.2 enables the agent to send the charter customer a link with encrypted login to its personalised Charter Rating web form.
The web form already has some values filled from the related charter contract. The customer has the possibility to rate for up to 10 different criteria regarding its travel:
- Chartered yacht
- Charter base
- Cruising destination
Additional positive and/or negative remarks will allow the client to give the rating an individual note. The client's overall recommendation and charter crew profile will round up evaluation of the charter holiday.
The ratings will be published to all agents that will support that charter rating campaign. Also the charter providers will benefit from the evaluations. The opinion of the charter clients will be a valuable feedback to improve quality efforts of charter fleet managers.